teach a man to fish, but you can't make his horse drink water?

I agree with Hala's recent blog regarding the Brown reading where she states:

Libraries need to know how to use and benefit from technologies by adding more
training that would make it easier for people to absorb the information
available and how the information should be used while taking into consideration
people who are hard to change.

I am a huge supporter of training people via hands on methods (that is why I love Steve's classes so much). Instead of just throwing the technology out there, libraries should definitely try to offer how-to instructional sessions showing their patrons what is available at the library.

She also touched on the idea that some people are set in their ways--not willing to change with the newer technology. Keeping old (1.0?) methods available to patrons will help you to not alienate some of your customers who are not yet willing to make the technology jump.